Your engine didn't fail. Its design did.
Ford's 1.5L and 2.0L EcoBoost engines — in the Escape, Fusion, Edge, and Lincoln MKC and MKZ — have similar coolant-intrusion failures: coolant gets into the cylinders and can destroy the engine. Customer Satisfaction Program 21N12 is a no-cost, one-time short-block replacement for certain 2017-19 Escape and Fusion 1.5L engines, limited to 7 years or 84,000 miles. For the 2.0L, Ford issued TSB 22-2229 ("2.0L EcoBoost - Coolant In Cylinders"), a repair procedure, not free coverage. A family member of the organizer reports a written quote of $16,735.60 to replace the engine. The dealer told that owner the cost is that high mainly because the engine can't be removed without taking apart much of the vehicle. This site helps 2.0L owners file complaints. If a program covers your engine, we'll point you to your dealer. See the sample letter.
- 1.Snap a photo of your door label
- 2.We check if your car is affected
- 3.Answer one page of questions
- 4.We write every complaint letter for you
Ford put the repair procedure in writing
Ford issued TSB 22-2229, "2.0L EcoBoost - Coolant In Cylinders." The April 18, 2019 build cutoff in TSB 22-2229 (MKC) is the date that bulletin uses for 2017–2019 MKCs. TSB 22-2229 is a repair procedure, not free coverage.
Similar failures, different programs
The 1.5L and 2.0L failures are similar. CSP 21N12 is a no-cost, one-time short-block replacement for certain 2017-19 Escape and Fusion 1.5L engines, limited to 7 years or 84,000 miles. For the 2.0L, Ford issued a service bulletin and owners report repair quotes. A family member of the organizer reports a written quote of $16,735.60. In that owner's view, the difference in treatment is unfair. The letters on this site say it as the owner's opinion.
What is on the record
About 601 NHTSA complaints, as of October 24, 2026, mention the 2.0. NHTSA has opened DP26008, "Loss of Motive Power," which covers only 2015–18 Ford Edge and is still open. It does not cover other vehicles. Owners who have filed describe an engine that overheats while driving as a safety concern, because it can lose power. That is their opinion. Your complaint adds your own vehicle to the record.
Check your vehicle
We can tell if your car is part of the affected group from the VIN label in the door jamb. Take a picture of the label, like this:
The sticker is on the driver's door jamb — open the door and look where the red circle shows.