Sample letter

Sample for illustration only. Based on a real owner's experience and shared with her written permission. She is a family member of the fleetdog.com organizer. Personal details have been removed. Describe only what happened to you, in your own words.

I'm filing about my 2019 Lincoln MKC with the 2.0L EcoBoost engine, built October 2018, at 79,820 miles. As I pulled out of a store parking lot, it began to overheat. I pulled over, added coolant, and drove it carefully to a repair shop, which read the codes and recommended a new engine but couldn't find one. I took it to the Ford dealer. It was running rough, misfiring and smoking. A borescope showed heavy coolant in two cylinders with no external leak. The dealer cited Ford TSB 22-2229, "2.0L EcoBoost - Coolant In Cylinders," which applies to 2017-2019 MKCs built on or before April 18, 2019. The dealer's repair order lists codes P0217, P0303, P0316, P0420 and P06E9. Within about 500 feet of leaving the dealer, it overheated again, and it had to be towed. The dealer's written quote to replace the engine is $16,735.60. The dealer told us the cost is that high mainly because the engine can't be removed without taking apart much of the vehicle. Ford's Customer Satisfaction Program 21N12 gave a no-cost, one-time short-block replacement for certain 2017-19 Escape and Fusion 1.5L engines, limited to 7 years or 84,000 miles. For the 2.0L, Ford issued a service bulletin but, as far as I can find, no free repair program. We asked Lincoln for help, and Lincoln denied the request in a letter dated July 2, 2026. An engine that overheats while driving can lose power, which is a safety risk. NHTSA has opened DP26008, "Loss of Motive Power," for 2015-18 Edges. I ask NHTSA to consider expanding its review to the other 2.0L vehicles covered by TSB 22-2229 and, if it finds a defect, to seek a remedy that covers 2.0L owners like the 1.5L program did.

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