FleetDog

What FleetDog prepares for you

Ten minutes here produces every letter below, written in your own words, ready to send.

NHTSA safety complaint — NHTSA keeps a public record of safety complaints.
Ford goodwill request — Ask Ford directly first by phone, then in writing.
BBB Auto Line — Free, and Ford takes part nationwide.
State Attorney General — Your state attorney general's office takes consumer complaints.
FTC report — The FTC won't resolve your case, but the report adds to the federal record on the practice.
Your members of Congress — When your member of Congress asks NHTSA a question on your behalf, it carries more weight than a letter from you alone.
NHTSA defect petition (49 CFR Part 552) — Any private citizen can formally ask NHTSA to open an investigation.
Register with class counsel — Miller v.

Contact

Your full nameUse the name of the person handling this complaint. If you can, use the name on the vehicle title — but any owner works.Email addressWe'll send your case link here — no spam.Phone number (optional)

Address

Street addressNeeded to find your exact congressional district and for printed lettersCityState (2 letters, like AR)ZIP code

Vehicle

Model yearThe model year, not the year you bought it.Make / modele.g. Lincoln MKC or Ford Escape.EngineCheck your window sticker, owner's manual, or the door-jamb sticker if you're not sure.VINOn the sticker inside the driver's door jamb, and on the dash.MileageThe mileage when the engine failed — a close guess is fine.Build date (door-jamb sticker)Found on the sticker inside the driver's door jamb.Purchase date / dealerRoughly when and where you got the car, and the mileage then, if you remember.

Have you experienced any of the following?

Dealer or shop found “coolant intrusion”, coolant in the cylinders, or a cracked block/headRough running or misfires; white exhaust smokeCoolant disappearing with no visible leak; overheatingTrouble codes P0217, P0300-series misfires, P0316, P0420Repair order references Ford TSB 22-2229 or a coolant-intrusion CSP/TSBQuoted a full engine (long-block/short-block) replacement

Did you also have a fuel-system issue?

Rough running or misfires that begin when the gas cap is loose or pops open; hard starts right after refueling; in some cases the car becomes barely drivable. If this happened, include it as another issue you can describe in your own words.

YesNo

Anything else?

Fuel-system / EVAP purge valve: rough running after refueling, gas-cap pressure problemsBattery drain / battery monitor sensor (2023 recall, under-hood fire risk)Door latch popping open while driving (2015 recall)Other cooling-system or coolant-leak problemsTransmission problems (2015–2016)

Failure Details

Fill in as much as you have — every detail helps, nothing here is required.

Keep your repair order and diagnosis paperwork handy — several agency complaint forms let you attach them.

Repair shop / dealerThe shop or dealer that diagnosed or repaired it.Repair order numberThe number printed on your shop's estimate or invoice. Skip it if you can't find it.Diagnosis dateAny date from your repair paperwork is fine — if the estimate shows a start and end date, use the start. Close is good enough.Trouble codesLetter-number codes on the estimate like P0217 or P0300. Copy any you see; skip if none.DiagnosisWhat the shop told you, in plain words — e.g. “coolant leaking into the engine” or “needs a new engine”.Repair quote ($)What the shop quoted to fix it, in dollars. Estimate is fine.

Have you already asked Ford or Lincoln to cover this?

If not, no problem — we'll walk you through it on the next page.